BUENAVISTA logo towel

<Payment>

Credit card payment, Amazon Pay

<Product delivery>

- Shipping fee is 700 yen nationwide

- Your order will be shipped via Sagawa Express within 2-3 business days.

- We cannot accept requests for specific delivery dates and times when placing an order.

- We are closed for shipping on Saturdays and Sundays.

- Product returns are accepted up to 7 days after delivery.

*We may not be able to accept returns depending on the condition of the product.

As a general rule, we cannot accept cancellations after an order has been completed, or exchanges or returns due to customer convenience.

We will accept returns and exchanges within 7 days of receiving the product only if the product is damaged or if the product you received is different from the product you ordered.

When exchanging a product, please return everything that was delivered. We will not be able to accept the product if any of the included shipping slips, product tags, etc. are missing.

◆Examples of products eligible for exchange, etc.

- Products that have obvious defects in the product specifications (excluding those due to used processing)

・Products that have been soiled or damaged during delivery

・If you receive a product that is different from the product stated in the order completion email

◆Examples of products that are not eligible for exchange, etc.

・Products that have been returned without notice or permission

・Member's circumstances (different from what I expected, wrong order, wrong size, etc.)

・If more than 8 days have passed since the product arrived at your door

・Used or washed products

・Products with lost delivery notes or tags

・Products that have become dirty, damaged, or have smelled of perfume or tobacco while in the member's possession

- If the condition of the product at the time of return is significantly different from that at the time of delivery

・Products that are missing parts of the set (for set products, please return all of the set contents together (we cannot accept returns if any of the included items such as delivery slips, product tags, shopping bags, catalogs, etc. are missing)

- When you point out design flaws such as "unclear fraying," "uneven color," "faded print," or "scratched finish."

・Hygiene products such as underwear and swimwear / Food products and opened cosmetics

・Items with delivery slips attached to shoeboxes, etc.

・Products purchased outside this site

・When our company is not at fault

*When exchanging items, we may provide a refund if the item is out of stock.

*If the product is defective, please contact customer support so we can check the situation.